Customer Success Training Curriculum (CCSM) Level 3 Practice Exam

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In the ACT stage of the IDEAL process, which elements of the proposed solution are important to document? Select all that apply.

Required steps

In the ACT stage of the IDEAL process, documenting required steps is crucial because this ensures that everyone involved understands the specific actions that need to be taken to implement the solution successfully. Clearly outlining these steps facilitates coordination and accountability among teams and stakeholders, helping to maintain focus on the objectives of the project.

While other elements like implementation costs, required resources, and schedule are also important in the overall planning and execution of a solution, the required steps specifically highlight the actionable items that must be completed. This detail is vital for operationalizing the solution and ensuring that the project execution aligns with the intended outcomes. Documenting these steps allows for greater clarity and minimizes the risk of miscommunication or oversight during the implementation phase.

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Implementation costs

Required resources

Schedule

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